// After delivery

Returns

LAST UPDATED: 2026

We want every print to arrive in the condition it left production. If yours does not, this page explains what is covered and how to put it right.

What is covered

If your print arrives defective or damaged, you can request a replacement or refund within 30 days of delivery. This covers issues such as a poster that reached you creased, torn, marked in production, or affected by a printing fault. Because prints are made to order, we do not accept returns simply because you changed your mind, though this does not affect any statutory withdrawal rights you may hold under applicable consumer law.

How to report an issue

1. Email hello@gridlineposters.com within 30 days of receiving your order.
2. Include your order reference and a short description of the problem.
3. Attach a clear photo showing the defect or damage. The photo lets us confirm the issue quickly and, where relevant, flag it with our print partner.

What happens next

Once we have reviewed your photo and confirmed the fault, we will arrange a reprint of the same item or a refund, whichever you prefer. Where a fault is confirmed, you will not be charged for the replacement, and we will cover the cost of resolving it. In most cases you will not need to send the damaged print back, though we may occasionally ask you to return it.

Refund timing

Approved refunds are issued to the original payment method. Once processed on our side, the time for the amount to appear on your statement depends on your payment provider and is usually a few business days.

Questions

If you are unsure whether an issue is covered, or you need help with a delivery that has gone wrong, write to hello@gridlineposters.com and we will guide you through it.